REGISTRATION
Yes, registration is required to complete the purchase. You'll also be able to track the progress of your order through the personal area and view order history.
You can subscribe to the newsletter during the registration process on the website, and you can also do so later in the dedicated field at the bottom of the main page. Once subscribed, you will stay updated on exclusive offers and promotions tailored for you.
You can modify your customer profile directly from your personal area on the website: log in and access it, you'll find a dashboard where you can change all the data related to your orders. For any needs or clarifications, feel free to contact us at the following email address: marketing@shade-pro.it.
ORDERS
It's not possible to add products to orders that are already in progress.
You can only cancel the order if it hasn't been paid for and the products to be canceled are not already in production. To cancel, please contact customer service by writing to marketing@shade-pro.it
Orders with printed and customized products cannot be returned. Unless there are production defects, in which case we ask you to contact us and send photos along with the order reference to marketing@shade-pro.it so that we can assess the situation.
PRINT FILE
Yes, you can choose the option "Create the graphic for me" during the purchasing phase.
You'll find instructions for preparing the print file inside the downloadable template on the product page or in the information box at the bottom of the product page.
Unfortunately, it's not possible because our manufacturing processes are automated. In order for your product to be produced, we need to receive a print file for each product to be printed.
You can send the print file via the WeTransfer link as soon as the order is completed, or later, from your personal area. Remember to send the graphic files within 48 hours of order confirmation so that we can meet the expected shipping times.
To evaluate the correctness of a file, you'll need to upload your file once the order is completed. In case the file is deemed "non-compliant," you'll receive an email with instructions on how to fix it. To ensure the file is correct, it's advisable to design the graphics directly on the downloadable template on the product page. Spell-check is excluded from any verification.
The "Fix My File" service is an additional and more comprehensive service compared to standard ones. An operator from our graphic department will verify and correct the following: adequacy of resolution for the ordered dimensions or those required by the template of a specific product, correctness of file proportions concerning the minimum distance of the graphics from the edge. No spelling checks are performed on inserted texts.
You can change the print file by accessing your personal area (only for registered users on the website). After reloading the file into our systems, it's necessary to send a notification email to marketing@shade-pro.it so that our team can verify the feasibility of the file change. Please note that once the order enters production, it will no longer be possible to change it (except in cases of non-compliance).
Before sending the file, we recommend checking that it is in CMYK as printing is done with this color range. Files received in RGB will be converted to CMYK, and this conversion may result in color differences between the sent file and the print result. Even for files sent in CMYK, there may be color differences between the print result and the displayed file based on monitor calibration and its technical characteristics.
Including the PANTONE reference for the main colors can be useful to ensure an optimal result.
No, we do not conduct print proofs.
INVOICING
During the purchase phase, you can provide billing details. The data can also be changed before placing a new order through the personal area. It will not be possible to modify them after the order is concluded and if an invoice has already been issued.
Yes, it's possible to address the invoice to a different entity than the order holder. During the ordering process, you can specify the billing details you prefer.
SHIPPING
Yes, before completing the order, you will be asked to provide the delivery address. You can choose from saved addresses or provide a new one.
Shipping costs vary depending on the ordered products. You can view them during the checkout phase from the cart.
The date indicated during the product configuration phase relates to the departure day of the goods, to which the delivery time is added. The material is usually delivered by the courier within 24/48 hours from the chosen departure day at the time of ordering. For more remote or difficult-to-reach areas, it may take longer. It's not excluded that various unforeseen circumstances may delay delivery. Shade Pro is not responsible for any delayed delivery by the carrier.
If the package appears intact but the material inside is damaged, we kindly ask you to notify us within 5 days of receiving the material by writing to marketing@shade-pro.it, attaching photographic images and specifying the order number.